Shipping & Delivery

Please note that delivery times are guidelines based on estimated delivery times that we receive from the relevant suppliers. Occasionally individual products are temporarily on back order which can create delays; this applies particularly to spare parts and to suppliers based abroad. You can always use the unique link you received after you placed your order to keep up to date on its status.

We deliver world-wide and unless otherwise requested we ship via Postnord, GLS, UPS and DSV. We offer free shipping to landlocked regions within the EU on orders of €99 or more. On orders of less than €99 to landlocked areas within the EU the shipping charge is €12. All other shipping charges are calculated according to delivery address. Delivery time also depends on delivery address, as well as whether or not the product is in stock in your desired colour/variant. Special orders can increase delivery time – you can find information about expected production time in the individual product descriptions.

We are not responsible for delays caused by shipping companies.

We ship all of our merchandise via parcel post. This makes it possible to track packages if problems develop or delays occur.

For shipments outside the EU, please be aware that your order may be delayed while clearing customs and that we are not responsible for customs-related delays. You are responsible for any customs duties or import fees.

Please inspect the contents of your package as soon as it arrives. Make sure that you have received the correct product, undamaged, and that there is nothing missing from the shipment. If you do not do this within a reasonable amount of time (two days) after delivery, Lampemesteren.com cannot be held responsible for any damage. If the package and/or its contents are damaged at the time of delivery you should open a claim via the unique link you received after you placed your order – just click on ‘Claim’ at the bottom of the status page and following the instructions. You’ll need photos of both the external and internal packaging – including the shipping label – as well as the damage itself.

Lampemesteren.com is not responsible for products damaged during transport. We always pack your order with great care to minimize any possible shipping damage.

Please contact Customer Service if you have any questions or problems. You can reach us via mail (info@lampemesteren.com), live chat or telephone.

EU returns cost 15 € per return label, but you might be charged more in case of pallet- and oversized shipments. Non-EU returns will be charged based on the size of the return parcels or pallets. If the return costs more than 15 € customer service will contact you by email. You are also more than welcome to contact customer service by chat, email info@lampemesteren.com or by phone at +45 96 750 478 for a return quote – please provide your order number.